How Can We Help You?

Solution:

1. Ensure you have a compatible Office version (2016 or later)
2. Restart all Office applications completely
3. Check if the add-in is enabled: File → Options → Add-ins
4. If disabled, select "COM Add-ins" and click "Go", then check Dictate
5. Run Office as administrator if the issue persists

Solution:

1. Check Windows microphone permissions: Settings → Privacy → Microphone
2. Ensure your microphone is set as the default recording device
3. Test microphone in Windows Sound settings
4. Check if other applications are using the microphone
5. Try using a different microphone or headset

Solution:

1. Speak clearly and at a normal pace
2. Ensure you're in a quiet environment
3. Position your microphone 6-8 inches from your mouth
4. Check that the correct language is selected
5. Train Windows Speech Recognition for better accuracy

Solution:

1. Verify you have an active internet connection
2. Check Windows Firewall settings for Dictate
3. Ensure your antivirus isn't blocking network access
4. Try switching to a different network
5. Restart Dictate and try again

Solution:

1. Run the installer as administrator
2. Temporarily disable antivirus software
3. Ensure .NET Framework 4.6.1 or later is installed
4. Close all Office applications before installation
5. Download a fresh copy of the installer